Email Policy

Our email is monitored Monday to Friday from 9am to 3pm. All emails outside of these hours will be actioned Monday to Friday from 9am to 3pm.

We will endeavour to respond to your email within 24 hours.

Emails should not be used for emergencies and or urgent matters. In case of a medical emergency, please phone 000.

If your email is of an urgent matter, please telephone the Clinic on (03) 9749 2766 It is our policy, not to forward results, documents etc. via an email request as we are not able to ascertain the person requesting the information is the actual patient/parent etc.

It is also important to note that due to the recent increased incidences of cyber hacking that email may not be a secure platform and any sensitive information such as name, date of birth, address, Medicare number etc., can be used for fraudulent activity if the email falls into the wrong hands.

Wyndham Health Care Pty Ltd suggests that your email is password protected if you are sending any sensitive information. Once you have sent your email, please contact the clinic on (03) 9749 2766 with the password. Wyndham Health Care will return patient requests upon receiving an email with written consent upon doctor approval.

If you require further information, please contact our Practice Manager on (03) 9749 2766 during business hours.